Kiko Milano has partnered with Logistics Reply, a Reply group company specializing in innovative supply chain solutions, to transform its e-commerce operations in the UK.

With rapid growth in the UK market and a rising demand for online shopping and fast home delivery, this partnership aims to evolve its supply chain operations.

Paul Devin, Managing Director UK at Kiko, said, 

“Our mission is to delight customers with innovative, high-quality products delivered with speed and reliability. This solution has allowed us to cut our e-commerce delivery times in half. Logistics Reply has been a trusted partner throughout the project, their responsiveness, attention to our business needs, and ongoing support have been outstanding.”

Kiko opened a new dark store in London and selected Logistics Reply with its LEA Reply Warehouse Management System (WMS) to build a more scalable and agile logistics infrastructure. 

A dark store is a retail distribution center that operates like a traditional store but is closed to the public and used exclusively to fulfill online orders. The new setup has significantly improved both delivery times and product availability across the region.

With its microservices-based architecture, LEA Reply offers the flexibility to support a wide range of warehouse needs. 

This modular approach was key to aligning with Kiko’s operational requirements, enabling the rapid start-up of the new dark store while ensuring scalability for future growth.

This partnership represents a strategic milestone in Kiko’s digital transformation journey and reinforces its commitment to operational excellence and an exceptional customer experience.

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